Shipping & Returns

Production

Every IDYLL object is made to order. Please allow up to four weeks for production before your order is dispatched. This lead time allows for casting, finishing and quality control.

Shipping

Orders are dispatched once production is complete. Tracking information will be provided when your order has been dispatched.

Current shipping rates are shown at checkout:

Delivery times after dispatch depend on the destination and the carrier. International customers are responsible for any customs duties, import taxes or other charges that may be imposed in the destination country.

Cancellation and returns

For standard IDYLL designs purchased online, you generally have a statutory right to cancel within 14 days after receiving your order without giving a reason. If you cancel, you normally have a further 14 days to return the goods.

To cancel, contact hello@idyll.studio before returning the item. Unless an exception applies, we will refund the applicable payment in accordance with consumer law after receiving the returned item (or evidence that it has been sent back, where permitted).

Where the law requires it, the refund includes the cost of the standard delivery option originally paid. The customer is normally responsible for the direct cost of returning an item when exercising the statutory cancellation right, unless IDYLL has agreed otherwise or the item is faulty or incorrect.

Exceptions

The statutory cancellation right does not apply in every situation. In particular, certain goods made to the customer's specifications or clearly personalised can be excluded. IDYLL will identify any applicable exception before or at the time of purchase.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or does not match your order, please contact hello@idyll.studio as soon as possible with your order number and photographs where useful. Your statutory rights are not affected.

Handmade variation

Small variations in texture, surface and finish are an intentional result of IDYLL's handmade production process. They are not considered faults where the item otherwise matches its description and is of satisfactory quality.

How to cancel

You may contact us by email with a clear statement that you wish to cancel. You may also use the following model wording:

To IDYLL, hello@idyll.studio:

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number: ____________________

Ordered on / received on: ____________________

Name: ____________________

Address: ____________________

Date: ____________________